Call routing is a phone system feature that automatically directs incoming calls to the right person, department, or voicemail based on rules you set. Instead of every call ringing every phone, call routing ensures each call reaches the best person to handle it.
Call routing can be based on many factors: the time of day, the caller's selection from an auto attendant menu, round-robin distribution among a team, or even the caller's phone number. RingVersa includes advanced call routing with every plan, so you can set up custom rules that match your business workflow.
Key Features
Everything you need for professional business communication
Time-Based Routing
Route calls differently during business hours, after hours, weekends, and holidays.
Department Routing
Send calls to specific teams — sales, support, billing — based on the caller's selection.
Round-Robin
Distribute calls evenly among team members so no one is overwhelmed.
Simultaneous Ring
Ring multiple phones at once so whoever's available answers first.
Why Choose RingVersa?
Benefits that make a real difference for your business
Reduce wait times — calls reach the right person faster
Balance workload with round-robin distribution
Handle after-hours calls professionally
Improve customer satisfaction with efficient routing
How It Works
Get started in minutes with these simple steps
Choose Your Plan
Select the RingVersa plan that fits your business size and budget. No contracts — cancel anytime.
Port Your Numbers
We handle porting your existing phone numbers at no charge. Most ports complete in 3–7 business days.
Configure Features
Set up auto attendant, call routing, voicemail, and more through our easy online portal.
Start Calling
Use your desk phone, mobile app, or computer softphone to start making and receiving calls immediately.
Frequently Asked Questions
Everything you need to know about what is call routing?
Related Resources
Explore more glossary content
What is SIP Trunking?
SIP trunking explained in plain English. Learn how SIP trunks work, why businesses use them, and how they save money vs traditional phone lines. Plans from $14.95/mo.
Learn moreWhat is a DID Number?
DID (Direct Inward Dialing) explained. Learn how DID numbers work, why businesses use them, and how they save money on phone systems. Plans from $14.95/mo.
Learn moreWhat is VoIP?
VoIP explained in plain English. Learn how Voice over IP works, why businesses switch, and how much you can save. Plans from $14.95/mo.
Learn moreWhat is an Auto Attendant?
Auto attendant (IVR) explained. Learn how automated phone attendants work, why businesses use them, and how to set one up. Plans from $14.95/mo.
Learn moreRelated Business Phone Services
Compare core RingVersa services and choose the features that match your team.